Privacy Policy

Welcome to Spirit Casino. We are committed to protecting your privacy and securing your personal information. This Privacy Policy outlines how Spirit Casino collects, uses, processes, discloses, and safeguards your data when you use our website, services, and applications. By accessing or using Spirit Casino, you agree to the terms of this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your data and how we will treat it. Spirit Casino operates under strict regulatory requirements and adheres to the highest standards of data protection.

Spirit Casino collects various types of information to provide you with a secure, enjoyable, and compliant gaming experience. This information falls into several categories:

• Information You Provide Directly: This includes data you submit when registering an account, making deposits or withdrawals, participating in promotions, or communicating with our customer support. Examples include your name, date of birth, address, email address, phone number, payment details (e.g., credit card information, e-wallet details), and identification documents (e.g., passport, driver's license) for verification purposes.
• Information Collected Automatically: When you interact with Spirit Casino, we automatically collect certain technical and usage data. This includes your IP address, device type, operating system, browser type, referring URLs, pages visited, time spent on pages, and game play history. This data helps us improve our services and detect fraudulent activity.
• Information from Third Parties: We may receive information about you from third-party service providers, such as identity verification services, payment processors, and fraud prevention agencies. This is crucial for fulfilling our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.

Spirit Casino uses your personal information for several essential purposes, always with a clear legal basis:

• To Provide and Manage Our Services: This includes creating and managing your account, processing your transactions (deposits and withdrawals), allowing you to participate in games, and providing customer support.
• To Personalise Your Experience: We may use your data to tailor promotions, bonuses, and game recommendations to your preferences, making your time at Spirit Casino more engaging.
• For Security and Fraud Prevention: Your information is vital for detecting, preventing, and investigating fraudulent, illicit, or illegal activities, protecting the integrity of our platform and all users.
• To Comply with Legal and Regulatory Obligations: Spirit Casino is legally obligated to collect and process certain data for identity verification, age verification, anti-money laundering (AML) checks, and responsible gaming initiatives.
• For Communication: We may use your contact details to send you important service-related announcements, updates, promotional offers (where you have consented), and respond to your inquiries.
• For Analytics and Improvement: We analyse usage data to understand how our services are used, identify areas for improvement, and enhance the overall user experience at Spirit Casino.

Spirit Casino processes your personal data based on several legal grounds, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant:

• Performance of a Contract: We process data necessary to provide our services and fulfil our contractual obligations to you, such as managing your account and processing transactions.
• Legal Obligation: We process data to comply with our legal and regulatory obligations, including age verification, identity checks, anti-money laundering (AML) laws, and responsible gaming requirements imposed by our licensing authority.
• Legitimate Interests: We may process data based on our legitimate business interests, provided these do not override your fundamental rights and freedoms. This includes improving our services, preventing fraud, maintaining network and information security, and conducting marketing activities (where consent is not required).
• Consent: In certain situations, we may ask for your explicit consent to process your personal data, for example, for sending you marketing communications about new games or promotions. You have the right to withdraw your consent at any time.

Spirit Casino understands the importance of keeping your data private. We only share your information in specific circumstances and with trusted third parties:

• Service Providers: We engage reputable third-party service providers to perform functions on our behalf, such as payment processing, identity verification, data analytics, IT infrastructure, and customer support. These providers are contractually bound to protect your data and only use it for the purposes specified by Spirit Casino.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government bodies, regulatory authorities, or law enforcement agencies if required by law, court order, or to cooperate with investigations into illegal activities.
• Fraud Prevention Agencies: To combat fraud and support responsible gaming, we may share information with organisations dedicated to preventing financial crime and promoting player safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

Spirit Casino does not sell, rent, or trade your personal data to third parties for their independent marketing purposes.

Spirit Casino employs robust security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We utilise industry-standard technologies and protocols, including:

• SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology.
• Firewalls: Our servers are protected by advanced firewalls to prevent unauthorised access.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it to perform their job functions.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our staff receive ongoing training on data protection best practices and privacy awareness.

While Spirit Casino strives to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our protective measures.

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal data held by Spirit Casino:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ('Right to be Forgotten'): You may request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data where we are relying on legitimate interests as the legal basis for processing.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the "Contact Us" section. Spirit Casino will respond to your request in accordance with applicable laws.

Spirit Casino uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files placed on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like secure login, account management, and transaction processing.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with Spirit Casino by collecting information about pages visited, time spent on the site, and error messages. This helps us improve our website's performance.
• Functionality Cookies: These allow Spirit Casino to remember choices you make (such as your username, language, or region) and provide enhanced, more personalised features.
• Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that disabling cookies may affect the functionality and your experience of Spirit Casino.

Spirit Casino retains your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by a number of factors, including:

• The duration of your active account with Spirit Casino.
• Our legal and regulatory obligations, particularly those related to anti-money laundering (AML) and responsible gaming, which often require us to retain data for a minimum period after account closure.
• The need to resolve disputes, enforce our terms and conditions, or defend legal claims.
• Any consents you have provided.

Once your data is no longer required, it will be securely deleted or anonymised in accordance with our data retention policies.

Spirit Casino may transfer your personal data to countries outside of your country of residence, including to countries that may not have the same level of data protection laws as your own. When such transfers occur, Spirit Casino implements appropriate safeguards to protect your data in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by relevant authorities (e.g., the European Commission).
• Implementing standard contractual clauses approved by relevant authorities.
• Obtaining your explicit consent for the transfer.

By using Spirit Casino's services, you acknowledge and agree to such international transfers of your personal data.

Spirit Casino is strictly for individuals who are 18 years of age or older, or the legal age for gambling in their jurisdiction, whichever is higher. We do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information from our records. We employ robust age verification processes during account registration to prevent underage access to our services.

Spirit Casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Spirit Casino after any changes signifies your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices at Spirit Casino, please contact our dedicated Data Protection Officer.

You can reach us via:

• Email: [email protected]
• Customer Support: Available 24/7 through our website's live chat feature.

We are committed to addressing your inquiries promptly and transparently.